Refund Policy
Last updated: 2026-10-14
Bizfloo Branding, based in Raleigh, NC 27601, stands behind its work. Here's how refunds work for our services.
Deposits
The $250 depositrequired to start a project covers our initial discovery, planning, and design work. Once we've begun any work, the deposit becomes non-refundable. If you cancel before work has begun, the deposit is fully refundable.
Instant websites
The $125 deposit on an instant website is non-refundable, because we start building your site as soon as it's paid. You can still cancel the build before it goes live, but the deposit is not refunded.
Balance payments
Balance payments (the remainder due on completion) are refundable on a prorated basis if we are unable to deliver the agreed-upon scope. If you are dissatisfied with delivered work, contact us within 7 days and we will work with you to resolve it before any refund discussion.
Full payments (projects ≤ $250)
For projects invoiced in full upfront, you may request a full refund within 24 hours of payment if work has not yet started. After work begins, refunds are prorated based on completion.
Subscriptions / recurring services
Recurring service plans (hosting, maintenance, marketing) can be canceled at any time. You will not be charged for the next billing cycle. We do not pro-rate refunds for partial months already paid.
How to request a refund
Email info@bizfloo.com with your invoice number and reason for the request. We'll respond within 2 business days.
Disputes
If we can't resolve a refund issue directly, disputes are governed by our Terms of Service under North Carolina law.
Contact
Bizfloo Branding
Raleigh, NC 27601
Email: info@bizfloo.com
This policy is provided as a general framework and does not constitute legal advice.